Millions of tenants who use letting agents are being ripped off because the market is overpriced and unregulated, consumer groups have warned.

Many agents operate unchecked and impose unjustified and excessive charges, while providing a poor service, according to a recent report by Citizens Advice.
David Harker, of Citizens Advice, says: “Anyone can set up as a letting agent. Many tenants pay high fees for unprofessional service and are sometimes forced to live in dangerous conditions. They also face losing large sums of money if the agent goes out of business.”